Last updated: March 22, 2026
KwameTech Labs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kwametechlabs.com, use our services, or interact with us through social media platforms including LinkedIn, Facebook, and Instagram.
By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.
When you interact with our website, we may collect personal information that you voluntarily provide, including your name, email address, phone number, company name, project details, and budget range. This information is collected through our contact forms, consultation booking forms, and AI chat agent.
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, scroll depth, and click interactions. We use anonymous visitor identifiers stored in cookies to track engagement and improve our services. We do not use this data to personally identify you unless you voluntarily provide your contact information.
Our website features an AI powered chat agent. Conversations with this agent are processed by third party AI services (Anthropic Claude) and may be stored to improve service quality, follow up on inquiries, and qualify leads. Chat data includes your messages, the pages you visited, and any contact information you voluntarily share during the conversation.
When you interact with us on LinkedIn, Facebook, or Instagram, we may receive information such as your public profile details, comments, and messages. This data is governed by the respective platform's privacy policies in addition to this policy.
We use the information we collect to respond to your inquiries and provide requested services, process consultation bookings and project scoping requests, personalize your experience on our website including adaptive content and call to action messaging, analyze website usage to improve performance and user experience, calculate lead engagement scores to prioritize follow ups, send transactional emails related to your inquiries, communicate with you about our services when you have opted in, comply with legal obligations, and protect against fraudulent or unauthorized activity.
We use cookies and similar technologies to enhance your browsing experience. These include session cookies that store a unique anonymous visitor identifier to recognize returning visitors, functional cookies that remember your preferences and form progress, and analytics cookies that help us understand how visitors interact with our website.
You can control cookies through your browser settings. Disabling cookies may limit certain features of our website, including the personalization and chat functionality.
We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our website and delivering services, including Anthropic (AI chat processing), Resend (email delivery), Supabase (data storage and hosting), and Vercel (website hosting). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may also disclose your information when required by law, to enforce our terms of service, or to protect the rights, property, or safety of KwameTech Labs, our clients, or the public.
We implement industry standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure database storage with row level security policies, access controls limiting data access to authorized personnel, and regular security audits of our infrastructure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions and consultation requests are retained for 24 months. Chat conversation data is retained for 12 months. Behavioral analytics data is retained for 6 months. You may request deletion of your data at any time by contacting us.
Depending on your jurisdiction, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, object to or restrict certain processing activities, data portability (receiving your data in a structured format), and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at info@kwametechlabs.com.
KwameTech Labs operates from South Africa and serves clients globally, including in the United States and the United Kingdom. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers in compliance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa and the General Data Protection Regulation (GDPR) where applicable.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
KwameTech Labs
Email: info@kwametechlabs.com
Phone: +1 (786) 280 7810
Cape Town, South Africa