70%
Automation Rate
Of support queries handled automatically
<10s
Response Time
Average first response time
95%
CSAT Score
Customer satisfaction rating
$180K/yr
Cost Savings
Annual support cost reduction
SwiftPay was drowning in customer support tickets. Response times averaged 4 hours, customer satisfaction was dropping, and hiring more agents was not scaling cost-effectively. They needed an intelligent automation solution.
We built a custom AI support agent powered by a RAG system trained on SwiftPay knowledge base, transaction data, and support history. The agent handles account inquiries, transaction issues, and common troubleshooting — escalating complex cases to human agents with full context.
The custom AI agent handles 70% of queries automatically with a 95% satisfaction rate. Our response times dropped from hours to seconds.
Michael Owusu
CTO, SwiftPay Solutions
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